Refund and Returns Policy
Refund & Cancellation Policy
At SooBali, we value your plans and understand that they may change. We aim to accommodate these changes to the best of our ability while protecting the interests of our villa owners. By making a reservation with us, you’re acknowledging and agreeing to this policy.
Standard Refund Policy
Bookings made at standard rates qualify for a full refund if the cancellation is made at least 30 days prior to the check-in date. This allows us to avail the villa to other guests. To cancel your booking, kindly get in touch with our customer service team who will guide you through the process.
Please note that discounted bookings are non-refundable. If a villa is indicated as non-refundable, this will be clearly stated in the villa details during the booking process. We encourage you to be sure of your plans before booking a non-refundable villa.
Security Deposit Refunds
The security deposit is fully refundable upon check-out, assuming the villa is left in the same condition as it was during the check-in. Our team will inspect the villa after your departure. If there are damages or extra cleaning costs, these will be deducted from your security deposit prior to refunding the remainder.
Individual Villa Policies
The refund and cancellation policy may vary slightly depending on the specific villa. It’s important to check the villa’s individual cancellation policy, as stated on the villa details page, before making your booking. If you have any queries or need assistance, our customer service team is available to help make your SooBali experience as smooth as possible.
Changes to This Policy
SooBali reserves the right to modify this policy from time to time without further obligation to you. By your continued use of our services following such changes, you agree to be bound by the updated policy.
We welcome your questions, comments, and concerns about our refund and cancellation policy. Please feel free to reach out to us with any feedback or issues.
Thank you for your understanding and cooperation.